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Donation Terms

Last updated: 19 October 2026

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Thank you for considering a monthly gift for Panka. Donations are made through our fundraiser on WhyDonate and are monthly recurring donations. These terms explain how supporting Panka works. By donating, you agree to them and to the WhyDonate terms and conditions. We have tried to keep them short and clear – if anything is unclear, just write to us at info@caringart.eu.

1. Who receives your donation

Donations are collected through a fundraiser on WhyDonate organised by Tölgyesi Poós Anna, Dózsa György út 19., 3179 Nógrádsipek, Hungary, Panka’s mother, who receives and manages the funds on behalf of the family. This is a private family fundraiser – it is not a registered charity, foundation or association.

2. Your donation is a gift

A donation is a voluntary gift. You do not buy any product or service. Because we are not a registered charity, we cannot issue tax-deductible receipts, and your donation may not qualify for tax relief in your country. WhyDonate confirms your donation by email.

3. How the money is used

Donations are used to cover the cost of Panka’s type 1 diabetes care, in particular:

  • insulin pump supplies (reservoirs, infusion sets);
  • continuous glucose monitoring (CGM) sensors;
  • insulin and other prescribed medical supplies;
  • related medical consultations and care.

These costs come to around €700 per month. We publish regular updates on the website about how donations have been used.

4. Payment, currencies and fees

  • Donations are made on our fundraiser page at whydonate.com. WhyDonate is operated by WhyDonate B.V. (Amsterdam, the Netherlands), and payments are processed by its licensed payment provider, Stripe. Your payment is also governed by the WhyDonate terms and conditions.
  • You can choose €15, €25 or €35 a month, or any other amount you like.
  • The fundraiser runs in euros. The donation form also lets you give in another currency (for example GBP, USD or HUF). Your bank may charge its own fees, for example for currency conversion.
  • Your card or bank details are handled by WhyDonate and Stripe and never reach us.
  • Nothing is added to your donation unless you choose it. During payment, WhyDonate invites you to add an optional tip to support its platform. This tip goes to WhyDonate, not to Panka’s family, and you can change it or set it to €0.
  • Before the money reaches us, the payment provider’s processing fee is deducted from each donation. For monthly donations, WhyDonate also deducts a 3% platform commission from the second payment onwards. We do not take anything from your donation.

5. Monthly donations

  • Your first payment is taken when you donate, then automatically once a month.
  • You can stop your monthly donation at any time, without giving a reason. Just email us at info@caringart.eu from the email address you used to donate (or tell us that address), and we will stop it in our organiser account within 2 working days and confirm by email. You can also ask WhyDonate support to stop it at support@whydonate.com – please include the email address you used to donate.
  • To change the amount, ask us to stop your current monthly donation and then start a new one at the amount you prefer.
  • Payments already made are not refunded, except as described in section 6.
  • If a monthly payment fails (for example, because your card has expired), we may contact you by email so you can set up a new monthly donation if you wish.

6. Refunds

If you made a mistake – for example, a wrong amount or a duplicate payment – please contact us at info@caringart.eu within 14 days and we will arrange a full refund through WhyDonate. Other refund requests will be considered case by case.

Refunds are made to the original payment method. How quickly the money appears on your account depends on WhyDonate, Stripe and your bank. If you notice a payment you do not recognise, please contact us before disputing it with your bank. Complaints about the payment service itself can be sent to WhyDonate at support@whydonate.com.

7. Supporter list on WhyDonate

WhyDonate shows recent donations on our fundraiser page – usually the donor’s name and the amount – under its own rules. When you donate, you can choose there to donate anonymously. We do not publish a separate donor list on caringart.eu.

8. Thank-you gift

As a thank-you, we would love to send a small handmade piece from our family studio to every supporter who gives €15 or more a month (or the equivalent in another currency). Depending on what is available, this may be:

  • a small figure cast from a model Panka made herself – a dog, a horse or a creature from her own imagination – set on a unique river pebble;
  • a real insulin pump from Panka’s own journey, hand-painted by her in acrylics, framed and sent with a personal thank-you letter;
  • a handmade emblem for your home, crafted by Panka and her mother, Anna.

After your first monthly donation, please write to us at info@caringart.eu with the name you donated under. We will send you photos of the pieces currently available so you can choose the one that speaks to you. Every piece is handmade and one of a kind, so the selection changes over time. Once you have chosen, we will ask for your postal address and send your gift by post or courier. We usually send gifts within 6–8 weeks of your choice; delivery times depend on your country, and parcels sent outside the EU may be subject to customs procedures.

The gift is a voluntary gesture of gratitude. It is not the price of your donation, and your donation is not a purchase. If you would rather not receive a gift, simply don’t write to us – your support means just as much.

9. If more is raised than needed, or the fundraiser ends

Any amount not needed for current costs will be kept for Panka’s future diabetes care. If the fundraiser ends, we will stop all monthly donations and close the fundraiser on WhyDonate, and we will announce it on this website and on the fundraiser page. Any remaining balance will be used for Panka’s continuing diabetes care.

10. Transparency

We share updates and a summary of how donations have been used on the website at least every 3 months.

11. Privacy

We handle your personal data in line with our Privacy Policy.

12. Changes, applicable law and contact

We may update these terms; the version published at the time of your donation applies to that donation. Changes affecting monthly donations will be announced in advance on this website and on our WhyDonate fundraiser page. These terms are governed by Hungarian law; this does not take away any protection you have under the mandatory law of your own country. Your payment and your use of WhyDonate are governed by the WhyDonate terms and conditions. Questions or concerns: info@caringart.eu.